Refunds Policy 💵
At Ballantyne Standard, we are committed to delivering quality products and reliable service. Your satisfaction is important to us, and if something isn’t right, we’re here to help with a simple and transparent refund process.
Refund Eligibility
Refund requests may be submitted within 30 days of delivery.
To qualify, items must meet the following conditions:
✔ Unused and in original condition
✔ Returned with all original packaging, manuals, and accessories
✔ Proof of purchase or order confirmation provided
✔ No damage caused by misuse, installation errors, accidents, or unauthorized modifications
Non-Refundable Items
The following items are not eligible for refunds:
✔ Customized or special-order products
✔ Digital goods or consultation services already delivered
✔ Items marked Final Sale
Any non-refundable items will be clearly indicated at the time of purchase.
Refund Process
After we receive and inspect your return:
• You will be notified whether your refund is approved or denied
• Approved refunds are issued to the original payment method
• Processing typically takes 3–10 business days, depending on your bank
You will receive a confirmation email once your refund has been completed.
Returns Policy 📦
We strive to make returns easy and hassle-free.
How to Start a Return
To initiate a return, please contact us at:
Include:
• Full name
• Order number
• Reason for return
• Photos or supporting documentation (if applicable)
Our support team will provide return authorization and instructions.
Return Requirements
To be accepted:
✔ Items must be returned within 30 days of delivery
✔ Products must be unused, uninstalled, and in original condition
✔ All packaging and components must be included
✔ Return must be approved before shipment
Return Shipping
• Customers are responsible for return shipping costs
• If the return is due to our error (wrong, defective, or damaged item), we cover shipping
• We recommend using a trackable shipping method
Ballantyne Standard is not responsible for items lost or damaged during return transit.
Inspection & Approval
Returns are inspected upon arrival.
You will receive approval or denial within 3–5 business days.
Exchanges 🔄
Need a replacement or exchange?
Contact us and we’ll gladly help you find the same or equivalent product, subject to availability.
Contact Information
Ballantyne Standard
📍 11354 Costigan Ln, Ballantyne, NC 28277
📞 +1 (717) 562-6236